Discover Human Anatomy Like Never Before!
Visible Body Help
Note to Windows Vista users: Anark Client plug-in 4.0, which is required for the Visible Body, is not officially supported for Windows Vista. Most users have reported success using the Visible Body on Windows Vista, although we have received scattered bug reports. Download Release Notes Get the Anark Client plug-in
Download the installer for the Anark plug-in here. Get the Adobe Flash plug-in Install the latest Flash Player plug-in from Adobe's Web site here back to top
Click the "Get Started" button on the Visible Body home page or the "New User" link in the upper right. Submit your information and you'll receive a confirmation email at the address provided. Click on the link in the email or copy and paste it into your browser's address bar to complete the registration process.
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When you complete the registration form you'll receive a confirmation email at the address provided. Click on the link in the email, or copy and paste it into your browser's address bar to complete the registration process.
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The Visible Body application launches in a new window, so please make sure that you've allowed pop-ups for www.visiblebody.com. If the problem persists, confirm that your computer meets the recommended system requirements.
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Make sure the Adobe Flash Player 8.0+ plug-in and the Anark Client 4.0 plug-in have been installed for Internet Explorer. Download the installer for the Anark Client 4.0 plug-in here . Install the latest Flash Player plug-in from Adobe's Web site here.
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I get an error message that says: "Unable to install Anark Client. Please reboot your computer and try to re-install. If installation continues to fail, please contact technical support."
You likely have a firewall or Web security application that is blocking the installation of the Anark Client plug-in. Download the installer for the Anark Client 4.0 plug-in here.
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This is a known issue with the Anark plug-in on machines running Windows Vista Home Edition. This error appears when users running Windows Vista Home Edition attempt to change the preferences of the Anark plug-in. The Visible Body is designed for optimal performance given the plug-in's default settings. If you are having performance issues, please contact technical support.
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The Skeletal System downloads first and is automatically added to the viewing area; all other body systems download in the background. When a new body system has finished downloading, an Add button appears next to its entry in the menu. Click the Add button to add that body system to the viewing area.
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The Visible Body features complex 3D geometry which can overload some computers' processors -- please see the recommended system requirements above. To dedicate the maximum amount of processing resources to the Visible Body application, make sure that all other applications and browser windows are closed. Try hiding body systems and objects that you don't need to view -- performance improves with fewer visible objects in the viewing area.
back to top The Visible Body application processes each body system for use when it has finished downloading. This processing may take a few moments before an Add button appears in the menu. Performance may be affected while each new body system is prepared for viewing.
back to top The Visible Body's complex 3D geometry can take a few moments to load into your computer's memory after you click the Add button. Performance may be affected while each new body system is prepared for viewing.
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The Visible Body application failed to load the body system that appears with the warning. Please try relaunching the Visible Body application by closing the window and returning to the Visible Body home page. Please confirm that your computer meets the recommended system requirements.
back to top This known issue arises with some video cards. If the problem persists, try updating your video card drivers.
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Registered users can click the "Edit Profile" link in the upper right to change passwords and security question information.
back to top Registered users can click the "Edit Profile" link in the upper right to change email subscription preferences.
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Please refer to the technical support items listed above to troubleshoot the most common support issues. If you still need to contact technical support, send an email to technicalsupport@visiblebody.com. Please remember that the Visible Body application is a free beta release. Emails are responded to as time permits and in the order they are received -- thank you for your patience.
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We appreciate any help you can provide documenting bugs. Please send an email to bugreport@visiblebody.com to report a bug.
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